Planning for Knowledge Management: Conducting a Knowledge Assessment

Download a complimentary copy of this chapter from Knowledge Management Practice in Organizations.

KM book coverAbstract:  As data, information, and knowledge proliferate, professionals continue to grapple with the need to get their arms (or head) around it all. Needs analysis, information audits, and knowledge audits represent a range of processes intended to aid in understanding what an organization knows and how the workers can best access the knowledge. The chapter examines the knowledge assessment process with practical examples based on project experience. Drawing on case reports from the literature and studies undertaken by the author, the chapter addresses various methodologies, possible outcomes, typical challenges, and occasional pitfalls. Author Cynthia Shamel’s experience sheds light on techniques and strategies leading to strategic recommendations and successful project results.

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This chapter appears in Knowledge Management Practice in Organizations: The View from Inside edited by Ulla de Stricker Copyright 2014, IGI Global, www.igi-global.com. Posted by permission of the publisher.

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“If you are thinking of any kind of KM initiative, this pricey book will help you explore many of the issues, saving you time and money in the long run.”
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[Note that the Knowledge Assessment chapter can be downloaded from this webpage at no charge.]

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