Planning for Knowledge Management: Conducting a Knowledge Assessment

Download a complimentary copy of this chapter from Knowledge Management Practice in Organizations.

KM book coverAbstract:  As data, information, and knowledge proliferate, professionals continue to grapple with the need to get their arms (or head) around it all. Needs analysis, information audits, and knowledge audits represent a range of processes intended to aid in understanding what an organization knows and how the workers can best access the knowledge. The chapter examines the knowledge assessment process with practical examples based on project experience. Drawing on case reports from the literature and studies undertaken by the author, the chapter addresses various methodologies, possible outcomes, typical challenges, and occasional pitfalls. Author Cynthia Shamel’s experience sheds light on techniques and strategies leading to strategic recommendations and successful project results.

If you would like to download this chapter, simply complete the following form.

Rest assured we respect your privacy and will not share your contact information with any third party.

This chapter appears in Knowledge Management Practice in Organizations: The View from Inside edited by Ulla de Stricker Copyright 2014, IGI Global, Posted by permission of the publisher.

Available from:

If you encounter difficulties with these links or making a purchase please let us know!


“If you are thinking of any kind of KM initiative, this pricey book will help you explore many of the issues, saving you time and money in the long run.”
Deborah Lynne Wiley, Online Searcher magazine, May/June 2014, p. 79
[Note that the Knowledge Assessment chapter can be downloaded from this webpage at no charge.]

Links will open to external websites.